Patient Survey

Your opinion is important to us.

Dear Patient,

Our aim at Browne’s is to constantly improve our service to you and ensure that we are meeting your needs.  It is important for us to get feedback from our patients with your opinions about our service and how you perceive you were treated.  It would be much appreciated if you could take a few moments to fill out this brief questionnaire.  All replies are anonymous if you wish, or you are welcome to include your name if you would like a response from us.

When you telephoned/came into the practice to make an appointment, was the receptionist courteous and helpful in finding a suitable time?
YesNo

Upon arrival were you greeted in a friendly manner and made to feel comfortable?
YesNo

Did you think that the surgery was clean and tidy?
YesNo

Were you seated by your appointment time or advised of any delay?
YesNo

Did the dentist take the time to listen to and understand your concerns?
YesNo

Did you feel that you understood the prescribed treatment and that all of your questions were answered satisfactorily?
YesNoNon Applicable

If further treatment was required, did you receive a written estimate?
YesNo

Upon receiving the bill for the services provided was the amount clearly explained?
YesNo

When your appointment was over did you have a good understanding of your dental situation?
YesNo

During your last visit, did you feel that the staff were concerned about your well being as a person and not just your dental condition?
YesNo

Would you recommend Browne’s Dental Surgery to your family and friends?
YesNo

We would appreciate any additional comments or recommendations you have on individuals, things we could change, new services you would like, or other ways to make your dental experience relaxed and enjoyable.

Your Name (optional)

Your Email (optional)

If you would like to raise a complaint but not to us then you can do so by visiting the GDC website at http://www.gdc-uk.org